Frequently Asked Questions
Everything you need to know about bringing ScentSmoke into your home.
How long do the ScentSmoke essential oil diffusers last?
Our standard diffusers provide 8-10 hours of continuous mist depending on the settings. They also feature an auto-shutoff safety mechanism for when the water tank is empty.
What is your shipping policy?
We offer free standard shipping on all orders over $50. Orders are typically processed within 1-2 business days, with delivery taking 5-7 business days depending on your location.
Can I return a product if I am not satisfied?
Yes, we offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
Are your fragrances safe for pets and children?
All ScentSmoke oils are 100% pure and therapeutic grade. However, we recommend consulting with a professional or vet regarding specific sensitivities, and always keep diffusers out of reach of small children.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I clean my ScentSmoke diffuser?
To maintain optimal performance, we recommend wiping the water tank with a damp cloth and a small amount of white vinegar once a week to prevent oil buildup.